Poplar Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Poplar Storage provides storage services to customers in the UK. By making a booking, using a unit, or otherwise accepting access to our storage facilities, you agree to comply with the terms below. Please read them carefully before entering into any storage agreement.

These conditions apply to all customers, whether the arrangement is short-term or long-term, domestic or business-related. The purpose of these terms is to create a clear and fair framework covering self storage services, payment responsibilities, prohibited conduct, cancellation rights, liability, and compliance with waste regulations.

In these terms, references to “we”, “us”, and “our” mean Poplar Storage, and references to “you” and “your” mean the customer, hirer, account holder, or any person acting on their behalf. Any person who accesses a unit or facility on your instructions must follow these terms as if they were the named customer.

1. Booking Process and Acceptance

A booking for Poplar Storage may be made through our approved channels, subject to availability and verification requirements. A booking is not confirmed until we have accepted it and, where applicable, received any required payment or deposit. We reserve the right to refuse a booking where information provided is incomplete, inaccurate, suspicious, or inconsistent with our security procedures.

When you request storage, you must provide accurate details about the intended use of the unit, the goods to be stored, your identity, and any access needs that may affect the service. You must not misrepresent the type, value, quantity, or nature of any item to be stored. We may request proof of identity, address, ownership, or business authority before confirming the agreement.

By confirming a storage unit booking, you accept that the unit is hired on a non-exclusive service basis and remains subject to our site rules, security controls, and operational requirements. We may allocate, reassign, or substitute a comparable unit where reasonably necessary for safety, maintenance, or operational reasons, provided the alternative is suitable for the intended use.

2. Access, Use, and Customer Obligations

You must use the unit only for lawful storage of permitted goods and must not carry out any activity that may cause damage, nuisance, contamination, fire risk, or distress to other users. The storage facility must not be used for illegal purposes, business activities that breach regulations, or the keeping of prohibited, dangerous, or environmentally harmful items.

You are responsible for ensuring that all goods are securely packed, labelled where appropriate, and suitable for storage. It is your duty to check that items are clean, dry, and safe to store. We are not responsible for the condition of goods that deteriorate because of packaging failure, inherent vice, infestation, dampness, or unsuitable storage preparation.

You must keep your access details, keys, codes, or passes secure and confidential. Any person using your access credentials will be treated as authorised by you. You remain responsible for all activity linked to your account, including any damage or loss caused by family members, staff, contractors, or other representatives acting under your authority.

3. Payments, Charges, and Late Payment

All charges for storage services are due in accordance with the rate, billing cycle, and payment method agreed at the time of booking or as later varied in writing. Fees may include rent, administrative charges, security deposits, lock fees, cleaning charges, disposal costs, or any other sum expressly identified in your agreement or price schedule.

Payments must be made on time and in full. We may require advance payment. If any payment is overdue, we may apply interest or administration fees to the extent permitted by law and may suspend access to the unit until the outstanding amount is settled. Continued non-payment may result in enforcement action, termination of the agreement, and sale or disposal of goods where lawful notice requirements have been met.

If a payment is returned, reversed, or declined, you remain liable for the amount plus any associated bank or processing charges. We are not obliged to provide reminders or further credit. Failure to pay does not remove your responsibility for rent or other amounts owed during the period of occupation, including after notice has been issued.

4. Cancellations, Changes, and Termination

You may cancel a booking before the storage agreement starts, subject to the cancellation terms shown at the time of booking and any non-refundable charges already incurred. Where access has already been granted or the service has begun, you may still be liable for fees up to the end of the notice period or minimum term specified in your contract.

We may cancel, suspend, or terminate the agreement if you breach these terms, provide false information, fail to pay, or if we reasonably believe continued storage would create a risk to health, safety, security, the environment, or lawful operation of the site. In serious cases, we may deny access immediately where necessary to protect people, property, or compliance obligations.

You must remove all goods by the termination date and leave the unit clean and empty. If items are left behind, we may treat them as abandoned or apply storage, handling, cleaning, and disposal charges in line with the contract and applicable law. Termination does not affect any rights or liabilities that arose before the end of the agreement.

5. Liability, Insurance, and Risk

To the extent permitted by English law, we are not liable for loss or damage to your goods arising from events outside our reasonable control, including theft without negligence on our part, fire, flood, storm, power failure, vandalism by third parties, infestation, or defects in items stored. You acknowledge that storage is undertaken at your own risk, subject to the protections that cannot legally be excluded.

You are strongly advised to arrange adequate insurance covering the full replacement value of your goods while in storage. If insurance is offered as part of the service, you are responsible for checking the level of cover, exclusions, excesses, and any declaration requirements. We do not act as an insurer unless expressly stated in writing.

Our total liability for any claim connected with the self storage agreement will be limited, where permitted by law, to the amount paid by you for the relevant period of storage or the value of the affected service, whichever is lower, except in cases of death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under law.

6. Waste Regulations, Disposal, and Environmental Duties

You must not leave rubbish, packaging, unwanted furniture, hazardous substances, batteries, oils, paints, chemicals, gas cylinders, electrical waste, or any item classified as controlled waste unless we have expressly agreed to receive it and you have followed all legal requirements. You are responsible for ensuring any item delivered to the facility complies with waste and environmental legislation.

Where waste is generated by your use of the unit, you must remove it promptly and arrange lawful disposal through appropriate channels. We may charge for removal of abandoned waste, contaminated materials, or items left in breach of these terms. If we reasonably believe an item is hazardous or unlawful, we may refuse entry, isolate the item, inform relevant authorities, or take any other measure required by law.

You must not use the storage site to dispose of unwanted goods in a manner that circumvents environmental duties. Any transfer of waste, even if it resembles ordinary storage, may trigger regulatory obligations. You remain responsible for compliance with all applicable UK waste management rules, duty of care requirements, and local collection or disposal standards where relevant.

7. Security, Inspection, and Emergencies

We may operate security measures including CCTV, access controls, alarms, lighting, and periodic inspections. These measures are intended to support site safety and loss prevention, but they do not guarantee absolute protection. You acknowledge that the nature of storage means some level of risk may remain despite reasonable precautions.

Where we reasonably believe there is a safety risk, suspected breach, leakage, pest issue, unauthorised item, or legal concern, we may inspect a unit in accordance with law and our operational procedures. We will use reasonable efforts to minimise disruption, but you consent to entry where necessary to protect the site, comply with legal obligations, or prevent damage or danger.

In an emergency, we may take any action we reasonably consider necessary to protect people or property, including moving goods, securing a unit, contacting emergency services, or cutting locks where justified. You will be responsible for reasonable costs incurred as a result of your breach or any emergency arising from items you store.

8. Customer Representations and Prohibited Goods

You confirm that you have the right to store the goods in question and that they are not stolen, counterfeit, illegal, or subject to any restriction that would prevent lawful storage. You must not store living creatures, perishable food, flammable liquids, weapons, explosives, drugs, stolen property, or any other prohibited goods specified in our rules or by law.

We may update the list of prohibited items from time to time for safety, regulatory, or operational reasons. It is your responsibility to check that any intended item is suitable before placing it into the unit. A breach of this clause may lead to immediate termination, reporting to authorities, and recovery of all costs, losses, or liabilities arising from the breach.

If third-party rights are affected by the goods you store, you agree to indemnify us against claims arising from ownership disputes, intellectual property issues, unpaid taxes, retention rights, or any legal claim connected to your goods, except where caused by our own negligence or unlawful act.

9. Changes to Services and Price Variation

We may from time to time make reasonable changes to the storage service, site rules, access arrangements, opening procedures, or pricing structure. Where changes materially affect your agreement, we will give notice in a manner consistent with the contract and applicable consumer law. Continued use of the unit after notice is given may constitute acceptance of the change.

If fees are revised, we will apply the new charges from the effective date stated in the notice or agreement. Price changes may reflect operating costs, security requirements, regulatory changes, or service enhancements. You should review any updated terms carefully, as the latest version will govern the ongoing relationship unless otherwise stated.

We may also amend administrative processes, including booking confirmation steps, account verification, or access controls, provided the changes are reasonable and do not remove your core rights under the law. Nothing in this clause limits your statutory rights where they cannot be excluded or altered by contract.

10. Governing Law and Dispute Resolution

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory law provides otherwise. If any part of these terms is found unenforceable, the remainder will continue in effect.

Any failure by us to enforce a right or remedy on one occasion does not waive that right for the future. If there is any inconsistency between these terms and a signed storage agreement or other written service document, the written document will take precedence to the extent of the inconsistency, subject always to applicable law.

By using Poplar Storage services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They are intended to provide a fair, lawful, and practical framework for the storage of goods, the management of payments, and the responsibilities of both parties throughout the storage period.